Skip To Content
customer Customer Relationship Management is a Course

Customer Relationship Management

Started Nov 16, 2020

Sorry! The enrollment period is currently closed. Please check back soon.

Full course description

Learn the skills of customer relationship management through this engaging course with accompanying lab simulating real-world, hardware, software, and command-line interface environments. The CRM training course and lab provide knowledge on topics such as technology and data platform; organization and CRM; privacy and ethics consideration; CRM program measurements and tools; and social networking and CRM. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability.