The Effective Help Desk Specialist Skills course covers both the technical skills and personal skills that are necessary to succeed in any help desk or technical support role. The help desk training course covers personal skills like communication, training, and writing skills along with technical skills including security, troubleshooting, and business skills. The help desk course helps you understand your user's needs, goals, and attitudes; define, diagnose, and solve problems; and protect the security of your users, information, and devices.

• 12+ Lessons
•  

  200+ Quizzes
•  

  309+ Flashcards
•  

  309+ Glossary of terms