Full course description
Guest Service Excellence
Move beyond the standard guest service training and get recognized for implementing and achieving guest service best practices. This entry level class is great for those new to guest service roles or for seasoned front-line staffers looking for a refresher on best practices.
When: November 8, 2020 from 9am to 1pm (NVU-Lyndon) Duration: 4 Hours
November 15, 2020 from 9am to 1pm (NVU Johnson or Brattleboro)
Price: $ 85 includes four hours of expert instruction with a workbook that is yours to keep as well as entrance to the American Hotel and Lodging Exam for the Certified Guest Service Professional Certification.
Where: NVU-Lyndon Instructor: Prof. James Noyes